Poster - The Revolution will be for everyone. From grade-schoolers to seniors, commuters to constituents, we are putting the “public” back in public transportation. Metro is determined to share the good news and bright future we’re creating with everyone who lives, works and plays in LA County.

By attending more than 650 meetings, events, festivals and fairs throughout LA County, Metro provided opportunities for public input and suggestions for important decisions about service, projects and programs.

The On The Move Riders Club Program is a peer-on-peer training designed to provide older adults with the knowledge, practice and confidence to safely and independently travel on public transportation. Volunteers, known as Travel Buddies, are trained by Metro staff. As of September 2016, there are 32 active clubs. The program has reached at least 2,000 older adults through presentations at senior centers, and conducted 400 hands-on group trips led by the Program’s Travel Buddies.

We launched U-Pass, our new Universal College Student Fare Program, so that students can more easily enroll in our reduced fare college pass program.

We lowered a 950-ton tunnel boring machine into the ground to start digging a portion of the Crenshaw/LAX Transit Project and we named it Harriet Tubman – a name selected by a local high school student to honor the former slave and key player in the Underground Railroad. This fall we are lowering two more tunnel boring machines for the Regional Connector and the Purple Line. Neighborhood students again will name the machines, in keeping with a centuries-old mining tradition.

Crenshaw/LAX Transit Project TAP Card

Our Military Veterans Hiring Program has been instrumental in Metro’s employment of more than 300 veterans since it began in 2012. And this year, we held our first Metro Veterans Job and Resource Fair and our first Metro Veterans Day Luncheon. Approximately 32 employers (Federal, State, County, City, and the private sector), 16 resource organizations and Veterans support groups were in attendance supporting these events.

Metro successfully delivered a suite of projects as part of the Veterans Transportation and Community Living Initiative grant: an enhancement of connects veterans to vital social services and resources, and provides trip planning and transportation options to get there; automation of Access Services eligibility appointment scheduling helps disabled veterans; and automation of scheduling and routing for Disabled American Veterans provides shuttle service for veterans to their VA healthcare appointments.

Metro and our transit partners honored Special Olympics volunteers by providing them with more than 26,000 free trips during the two-week period of the 2015 games last summer. Metro was recognized as the Official Transit Provider of the 2015 Special Olympics.

Through Access Services, Metro helped make possible more than 4.3 million passenger trips for more Americans with Disabilities Act paratransit customers in LA County. More than 31 million trips were taken by Access Paratransit registrants on regular Metro fixed-route service as well.

Metro produced three educational videos and 15 video vignettes to help inform the public about the accessibility features, which make using our bus and trains easier for persons with disabilities.

Metro Rail Station (Union Station signage)

We implemented a range of renovation and improvement projects to return historic Union Station to a condition of good repair and safety, including a sophisticated heating, ventilation and air conditioning system with an emphasis on sustainability. We also replaced the entire historic Spanish tile roof, installed all incandescent lighting with energy efficient fixtures, and updated the Historic Structures Report.

To reintroduce Union Station to the public, we added a variety of new food retail vendors and have embarked on an innovative leasing program for forthcoming restaurants and retail vendors. To further activate the station, we have made preparations for the historic Fred Harvey Restaurant to reemerge as a contemporary American brew pub, after the former’s closure nearly 50 years ago.

We provided a well-attended range of arts and cultural programming at Union Station to encourage ridership and engage communities in meaningful ways. We also expanded our popular Art Tours with offerings exploring new Expo and Gold Line artworks, along with adding Spanish language tours.

To make traveling more pleasurable for our patrons, we integrated new award-winning artworks into the Metro Gold, Expo and Silver Lines, and added new “Through the Eyes of Artists” posters on buses and trains throughout the Metro system.

We produced an exhibition featuring portraits of the diverse range of artists whose artworks enrich the transit rider’s journey, and hosted a related series of free forums and artist conversations for the public to learn more. As part of the Crenshaw/LAX project we hosted a series of Meet the Artist events and community workshops. Improved signage and wayfinding design standards were developed for clear, consistent messaging and were implemented at all new Gold and Expo Line stations and parking facilities, the Universal City/Studio City pedestrian bridge, NoHo Connector and Division 13 Bus Maintenance Facility. Vibrant paint colors, distinctive supergraphics and seat fabric designs, along with updated regulatory decaling, were also implemented on new rail cars.

We demonstrated our commitment to working with small businesses by successfully launching the Contracting Outreach and Mentoring Program to encourage contractors to mentor small business subcontractors. This is good business and it’s good for the local economy. Metro continues the Small Business Prime program, a breakthrough initiative that paves the way for small businesses to bid and win contracts up to $5 million. This program was codified in state law this year, after the successful passage of Assembly Bill 2690, thanks to the leadership of Assembly Member Sebastian Ridley-Thomas.

To help businesses near rail construction, we have continued to refine and expand our first-of-its-kind, multifaceted construction mitigation program Eat, Shop, Play. In its second year, the marketing campaign for impacted businesses continues to provide spotlights, vendor fair opportunities and catering contracts for Metro-sponsored events. Designed to promote impacted businesses for the Crenshaw/LAX, Regional Connector and Purple Line Section 1 transit projects, Eat, Shop, Play has successfully earned a following on multiple social media platforms.

Super Hero pin

Metro has made a commitment to “Prepare Today’s Workforce to Address Tomorrow’s Business Needs” and works to maintain an ongoing collaborative partnership with its internal labor unions to determine a talent management strategy that ensures the agency has a highly skilled and qualified workforce. Metro also continues to maintain an ongoing working relationship with external partner agencies to address persistent technical and skill gap areas; and as a mechanism to leverage resources to create “career pathways” for Metro’s workforce and job seekers to promote economic growth for the region. Metro has strengthened its strategic workforce development pipeline through creating partnerships that include:

  • Transportation Career Academy Program
  • Metro Internship Program
  • Entry-Level Trainee Program
  • Metro Workforce Development Programs
  • Technical Training and Rail Apprentice Programs
  • Bus Operator Training Academy.

The Metro Board of Directors and the Los Angeles County Board of Supervisors voted to place a sales tax measure on the November ballot, called the Los Angeles County Traffic Improvement Plan. Measure M came about through a collaborative three-year process with stakeholders from across the county. The goals: to provide better mobility, more transportation options and improved quality of life for the people of LA County.

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Metro operators and maintainers won the Rail Transit Team Achievement Award at the 2016 APTA International Rail Rodeo in Phoenix, AZ.

Metro’s Accounting Department–Payroll section received the 2015 Prism Award from the American Payroll Association and their Strategic Accounts Payable Leadership Task Force. The American Payroll Association honors one payroll department nationally that has achieved innovation and excellence in technology, performance or process improvements. With the ongoing system upgrades and services, the department received the award for process improvements that continue to exceed industry standards.

Metro’s Accounting Department received The Certificate of Achievement for Excellence in Financial Reporting for the fy 2015 Comprehensive Annual Financial Report. GFOA said, “The Certificate of Achievement is the highest form of recognition in governmental accounting and financial reporting, and its attainment represents a significant accomplishment by a government and its management.”

Metro received the Certification of Excellence Investment Policy Award from the Association of Public Treasurers of United States and Canada.
We received the US Green Building Council Green Building Award in recognition for our successful achievement of Leadership in Energy and Environmental Design LEED-Silver Certification for our Division 7 facility.

Metro’s Division 13 bus maintenance center in downtown Los Angeles and Monrovia Rail Yard facility in Monrovia, were awarded Gold Certification from the LEED for new construction.

Artwork at Division 13, Metro’s new bus maintenance facility, made the Collaboration of Design + Art (CODA) Top 100 in the world list, and received one of only four Merit Awards in the Transportation category.

Metro Art received a 2016 Videographer Award for a series of videos on the Crenshaw/LAX art program, featuring community members and artists involved in the project.

The American Society of Civil Engineers selected the Metro Red Line Universal City Pedestrian Bridge project for “2016 Outstanding Bridge Project of the Year Award.

The artist-designed bridge in Arcadia along the Gold Line was named to the Top 100 projects in the world by ArchDaily, a weblog covering architectural news.

Access Services received the 2015 Millennium Momentum Foundation’s Agency of Opportunity Award for achieving results in service delivery, and demonstrating significant commitment to reach, support and professionally advance the residents of communities served by Access Services.

Metro’s Union Station Master Plan received awards for Transportation Planning from the American Planning Association’s Los Angeles and Statewide chapters.