Contact Us

Call us:

  • Bus & Rail Transit Information: 323.GO.METRO (323.466.3876)
    6:30am – 7pm (Monday – Friday)
    8:00am – 4:30pm (Saturday/Sunday)
  • Lost & Found: 323.937.8920
  • Wheelchair Lift Hotline: 800.621.7828
  • Administrative Offices: 213.922.6000
  • Job Line: 213.922.6217
  • Customer Relations: 213.922.6235
    8:00am – 4:15pm (Monday-Friday)
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need.

Email Us:

Customer Comment/Complaint Form
Report comments or complaints about your experience using Metro’s services. 

Metro Customer Relations
Send general questions or comments to Metro Customer Relations by emailing us at and we will be pleased to assist.

Board of Directors
Address issues or send questions and comments directly to the Los Angeles County Metropolitan Transportation Authority Board of Directors via e-mail at Office of the Board Secretary

Write us:

One Gateway Plaza
Los Angeles, CA 90012-2952
ATTN: Customer Relations

Visit us:

One Gateway Plaza, Los Angeles, CA 90012-2952
Metro Headquarters is located on the corner of Cesar E. Chavez Ave. and Vignes St.
See Map